Raising a complaint
We are committed to providing high quality legal advice and client care. However, if there is any aspect of our services that you have received which you are unhappy about, or if you are unhappy about the bill, please contact the individual named on the attached Client Care Letter or raise the matter with our Complaints Partner, David Hensley.
We have a procedure in place which details how we handle complaints, which is available from David Hensley. We have eight weeks to consider your complaint, but aim to provide a full response to most complaints within 28 days.
Solicitors Regulation Authority
We are regulated by the Solicitors Regulation Authority. If we are unable to resolve your complaint satisfactorily, you may feel that the SRA would be the best place to continue to pursue your complaint rather than the Legal Ombudsman.
Guidance on the types of complaints which ought to be brought to the SRA’s attention can be found on their website at SRA guidance on raising concerns.
Additional guidance on bringing your complaint to the attention of the SRA and the online form is provided at Report a solicitor to the SRA.
We will always endeavour to deal with your complaint within the timescales outlined but if it is not possible to do so, we will let you know and explain the reasons.
